Agreement to Terms

By accessing this website or engaging consulting services provided by Joviale (operated by Laetitia Chaumeron, Brisbane, Queensland, Australia), you agree to be bound by these Terms of Service.

If you are entering into a consulting engagement on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.

If you do not agree with any part of these terms, please do not use this website or engage these services.

Services

Joviale provides strategic email marketing consulting services for businesses in the hospitality, tourism, and events industries. Services include, but are not limited to:

Audit and Strategy Blueprint Comprehensive assessment of existing email marketing with a strategic roadmap for improvement
Implementation Complete email marketing system build including platform configuration, template design, automation sequences, and team training
Strategic Retainer Ongoing consulting partnership with regular strategy sessions, performance reviews, and campaign optimisation

The specific scope, deliverables, timeline, and investment for each engagement are detailed in a separate proposal or service agreement provided before work commences.

Engagement Process

All consulting engagements begin with a complimentary discovery conversation to determine mutual fit and establish the scope of work.

Following the discovery conversation, a written proposal or service agreement will be provided outlining the scope of services, deliverables, timeline, and investment. Work commences only upon written acceptance of this proposal and receipt of any required deposit.

Both parties agree to communicate openly and provide necessary information, access, and feedback in a timely manner to facilitate the successful delivery of services.

Payment Terms

Pricing. All prices are quoted in Australian Dollars (AUD). Joviale is not currently registered for GST. Should this change, invoices will be updated accordingly and you will be notified in advance.

Invoicing. Invoices are issued according to the payment schedule outlined in your service agreement. Payment is due within 14 days of the invoice date unless otherwise agreed in writing.

Deposits. Project-based engagements typically require a 50 percent deposit before work commences, with the remaining balance due upon completion or as specified in the service agreement.

Late payments. Overdue invoices may incur interest at a rate of 2 percent per month on the outstanding balance. Joviale and therefore Laetitia Chaumeron reserves the right to pause work on any engagement where payments are more than 14 days overdue.

Refunds. Deposits are non-refundable once work has commenced. For retainer engagements, a minimum of 30 days written notice is required to cancel or modify the arrangement.

Intellectual Property

Client materials. You retain ownership of all materials, data, branding assets, and content you provide for the purposes of the engagement. By providing these materials, you grant Joviale a non-exclusive licence to use them solely for delivering the agreed services.

Deliverables. Upon full payment, you receive ownership of all custom deliverables created specifically for your engagement, including email templates, copy, and automation sequences tailored to your business.

Laetitia IP. Joviale retains ownership of all proprietary methodologies, frameworks, processes, tools, and general knowledge developed before or during the engagement. This includes strategic frameworks, assessment tools, and educational materials that are not custom-created for your specific business.

Portfolio rights. Unless otherwise agreed in writing, Joviale may reference the general nature of the engagement (industry, type of work) in marketing materials and portfolio. Specific results, business names, or confidential details will not be shared without written consent.

Confidentiality

Both parties agree to maintain the confidentiality of proprietary and sensitive information shared during the course of the engagement.

Confidential information includes business strategies, financial data, customer information, marketing plans, trade secrets, and any information identified as confidential by either party.

This obligation of confidentiality survives the termination of the engagement and remains in effect for a period of two years following the conclusion of services, except where disclosure is required by law.

Website Use

This website and its content, including text, images, design, and downloadable resources, are the intellectual property of Laetitia Chaumeron unless otherwise attributed.

You may access and use this website for personal and business reference. You may not:

Reproduce, distribute, or republish website content without prior written permission
Use automated tools to scrape, extract, or collect data from this website
Attempt to interfere with the security or functionality of this website
Use this website for any unlawful purpose or in violation of any applicable laws

Downloaded resources, including lead magnets, guides, and assessments, are provided for your personal or business use only and may not be redistributed, resold, or repurposed without written permission.

Disclaimers

General information. Content on this website, including blog posts, guides, and downloadable resources, is provided for general informational purposes only. It does not constitute professional advice specific to your business circumstances.

No guaranteed results. While every effort is made to provide high-quality strategic advice and deliverables, specific business outcomes such as revenue increases, booking rates, or email engagement metrics cannot be guaranteed. Results depend on numerous factors including implementation quality, market conditions, business operations, and audience behaviour.

Third-party services. Recommendations regarding third-party platforms, tools, or services are made in good faith based on professional experience. Joviale is not responsible for the performance, policies, pricing changes, or service disruptions of third-party providers.

External links. This website may contain links to external websites. Joviale is not responsible for the content, accuracy, or privacy practices of external sites.

Limitation of Liability

To the maximum extent permitted by law, Joviale's total liability arising from or in connection with these terms, the website, or any consulting engagement is limited to the total fees paid by you for the specific engagement giving rise to the claim.

Joviale is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, regardless of whether such damages were foreseeable or whether Joviale was advised of the possibility of such damages.

Nothing in these terms excludes or limits liability that cannot be lawfully excluded or limited under applicable law, including liability under the Australian Consumer Law.

Australian Consumer Law

Nothing in these Terms of Service is intended to exclude, restrict, or modify any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any equivalent state or territory legislation, which cannot be excluded, restricted, or modified by agreement.

If services are supplied to a consumer as defined under the Australian Consumer Law, those services come with guarantees that cannot be excluded. These include guarantees that services will be rendered with due care and skill, will be fit for a specified purpose, and will be supplied within a reasonable time.

Where liability can be limited under the Australian Consumer Law, Laetitia's liability is limited to, at its election, the re-supply of the services or the payment of the cost of having the services re-supplied.

Termination

By the client. You may terminate a consulting engagement at any time by providing written notice. Fees for work completed up to the date of termination remain payable. Deposits are non-refundable once work has commenced.

By Laetitia. Laetitia may terminate an engagement with 14 days written notice if circumstances arise that make continued service impractical or if a material breach of these terms occurs. In such cases, fees will be adjusted to reflect only the work completed.

Retainer engagements. Either party may terminate a retainer arrangement by providing a minimum of 30 days written notice. Fees for the current billing period remain payable.

Effect of termination. Upon termination, all completed deliverables paid for in full will be provided to the client. Confidentiality obligations and intellectual property provisions survive termination.

Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Queensland, Australia. Any disputes arising under or in connection with these terms are subject to the exclusive jurisdiction of the courts of Queensland.

Before commencing formal legal proceedings, both parties agree to make a genuine effort to resolve any dispute through direct negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may refer the matter to mediation before pursuing other remedies.

Changes to These Terms

These Terms of Service may be updated from time to time. The updated terms will be posted on this page with a revised effective date.

Changes to these terms do not affect existing service agreements already in effect at the time of the change. Continued use of this website following the posting of updated terms constitutes acceptance of those changes.

Contact

For questions about these Terms of Service, please contact:

Laetitia Chaumeron
Email: hello@laetitiachaumeron.com
Brisbane, Queensland, Australia